> ## Documentation Index
> Fetch the complete documentation index at: https://docs.junction.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communications

> Configure SMS and email notifications sent to patients during each status change in the at-home phlebotomy order lifecycle.

Communication for patients is done via email or SMS for At-Home Phlebotomy orders.
Customers have the following options when setting this up:

* `Default` - Email and SMS communications are enabled.
* `SMS Only` - Only SMS communication is enabled.
* `Disable` - All communications from Junction are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

<Info>You can enable or disable SMS and Email communications individually through the [**Junction Dashboard**](https://app.junction.com/), under the Team Settings section.</Info>

## Default Communications

### SMS Messages

A table of the **Order Status** and **default SMS** is provided below:

| Order Status            | Default Message                                                                                                                                                |
| ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `requisition_created`   | *"Hey **patient\_first\_name**, it's time to book your at-home phlebotomy draw. You can book a slot using the following link **booking\_link**."*              |
| `appointment_scheduled` | *"Your appointment with the phlebotomist has been booked at **date**! You can reschedule or cancel using the following link **booking\_link**."*               |
| `appointment_cancelled` | *"Hey, your at-home-phlebotomy appointment at **date** for the **team\_name** has been cancelled. You can rebook using the following link **booking\_link**."* |
| `draw_completed`        | *"Your at-home phlebotomy draw is complete! We're delivering your sample to the lab for processing."*                                                          |
| `completed`             | *"The lab has finished processing your blood sample, your results should be ready soon :)"*                                                                    |
| `cancelled`             | *"Hey, your order for the **team\_name** at-home-phlebotomy appointment has been cancelled. If this is by accident, please contact support."*                  |

<Info>SMS Texts are customizable, and can be enabled or disabled individually.</Info>

### Emails

For emails, the following table describes what information each email contains for each Order Status:

| Order Status            | Email Content Description                                                                                                                          |
| ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| `requisition_created`   | An email with the booking link for **Junction Booking Widget** will be sent to the patient.                                                        |
| `appointment_scheduled` | An email confirming the appointment date and time will be sent to the patient, with the possibility of rescheduling or cancelling the appointment. |
| `appointment_cancelled` | An email confirming the cancellation of the appointment is sent, providing the possibility of scheduling a new appointment.                        |

<Info>Emails can be white-labeled and sent from your own domain.</Info>

## Scheduling Appointments Before A Requisition Has Been Created

<Card horizontal icon="person-digging" color="#57164A">
  This feature is in **closed beta**.

  Interested in this feature? Get in touch with your Customer Success Manager.
</Card>

If the ability to [`schedule appointments before a requisition has been created`](/lab/at-home-phlebotomy/order-appointment-lifecycle#scheduling-appointments-before-a-requisition-has-been-created) is enabled for your team, all appointment-related messages
will be triggered by the **appointment** status, not the **order** status. All non-appointment-related messages will be triggered by the **order** status, e.g.,
`requisition_created`, `draw_completed`, etc. (see above section).

### SMS Messages

A table of the **Appointment Status** and **default SMS** is provided below:

| Appointment Status | Default Message                                                                                                                                                |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `confirmed`        | *"Your appointment with the phlebotomist has been booked at **date**! You can reschedule or cancel using the following link **booking\_link**."*               |
| `cancelled`        | *"Hey, your at-home-phlebotomy appointment at **date** for the **team\_name** has been cancelled. You can rebook using the following link **booking\_link**."* |

### Emails

For emails, the following table describes what information each email contains for each Appointment Status:

| Appointment Status | Email Content Description                                                                                                                          |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| `confirmed`        | An email confirming the appointment date and time will be sent to the patient, with the possibility of rescheduling or cancelling the appointment. |
| `cancelled`        | An email confirming the cancellation of the appointment is sent, providing the possibility of scheduling a new appointment.                        |

## Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications
using the [`Webhook events`](/lab/at-home-phlebotomy/webhooks) described previously.