> ## Documentation Index
> Fetch the complete documentation index at: https://docs.junction.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communications

> Configure SMS and email notifications sent to patients during each status change in the on-site collection order lifecycle.

<Card horizontal icon="person-digging" color="#57164A">
  This feature is in **closed beta**.

  Interested in this feature? Get in touch with your Customer Success Manager.
</Card>

Communication for patients is done via email or SMS for On-site collection orders.
Customers have the following options when setting this up:

* `Default` - Email and SMS communications are enabled.
* `SMS Only or Email Only` - Only SMS or Email communication is enabled.
* `Disable` - All communications from Junction are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

<Info>You can enable or disable SMS and Email communications individually through the [**Junction Dashboard**](https://app.junction.com/), under the Team Settings section.</Info>

## Default Communications

### SMS Messages

A table of the **Order Status** and **default SMS** is provided below:

| Order Status          | Default Message                                                                                                                                                                  |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `ordered`             | *"Hi, {patient_first_name}, your order for the {team_name} on-site collection has been placed! We'll provide you with updates on the status of your order via text messages :)"* |
| `requisition_created` | *"Hey {patient_first_name}, it's time to visit your local collection center. Please check the email you just received for instructions."*                                        |
| `draw_completed`      | *"Your on-site collection is complete! We're delivering your sample to the lab for processing."*                                                                                 |
| `completed`           | *"Your results have finished processing and should be ready soon."*                                                                                                              |
| `cancelled`           | *"Hey, your order for the {team_name} on-site collection has been cancelled. If this is by accident, please contact support."*                                                   |

<Info>SMS Texts are customizable, and can be enabled or disabled individually.</Info>

### Emails

For emails, the following table describes what information each email contains for each Order Status:

| Order Status          | Email Content Description                                                                              |
| --------------------- | ------------------------------------------------------------------------------------------------------ |
| `requisition_created` | An email with confirmation of the partner Lab and additional instructions will be sent to the patient. |

<Info>Emails can be customized and sent from your own domain.</Info>

## Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications
using the [`Webhook events`](/lab/on-site-collection/webhooks) described previously.