> ## Documentation Index
> Fetch the complete documentation index at: https://docs.junction.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communications

> Configure SMS notifications sent to patients during each status change in the at-home testkit order lifecycle.

Communication for patients is done via SMS for At-home Testkit orders.
Customers have the following options when setting this up:

* `Default` - SMS communications are enabled.
* `Disable` - All communications from Junction are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

<Info>You can enable or disable SMS individually through the [**Junction Dashboard**](https://app.junction.com/), under the Team Settings section.</Info>

## Default Communications

### SMS Messages

A table of the **Order Status** and **default SMS** is provided below:

| Order Status       | Default Message                                                                                                                                        |
| ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------ |
| `ordered`          | Hey **receiver\_name**, your order for the **team\_name** health kit has been placed! We'll update you with where it is in the process via messages :) |
| `transit_customer` | Your order for the **team\_name** test kit is in transit, and should be arriving by **eta**.                                                           |
| `out_for_delivery` | Your order for the **team\_name** test kit is out for delivery, and should be arriving by today.                                                       |
| `delivered_to_lab` | Your test kit has arrived at our labs. We're processing your sample now!                                                                               |
| `completed`        | The lab has finished processing your test kit, your results should be ready soon :)                                                                    |
| `cancelled`        | Hey, your order for the **team\_name** test kit has been cancelled. If this is by accident, please contact support.                                    |

<Info>SMS Texts are customizable, and can be enabled or disabled individually.</Info>

### Emails

We do not send emails for At-home Testkits.

## Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications
using the [`Webhook events`](/lab/testkits/webhooks) described previously.