> ## Documentation Index
> Fetch the complete documentation index at: https://docs.junction.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communications

> Configure SMS and email notifications sent to patients during each status change in the walk-in lab test order lifecycle.

Communication for patients is done via email or SMS for Walk-in orders.
Customers have the following options when setting this up:

* `Default` - Email and SMS communications are enabled.
* `SMS Only or Email Only` - Only SMS or Email communication is enabled.
* `Disable` - All communications from Junction are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

<Info>
  You can enable or disable SMS and Email communications individually through the [**Junction Dashboard**](https://app.junction.com/), under the Team Settings section.
</Info>

## Default Communications

### SMS Messages

A table of the **Order Status** and **default SMS** is provided below:

| Order Status            | Default Message                                                                                                                                                                                                                                 |
| ----------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `ordered`               | *`"Hi, {patient_first_name}, your order for the {team_name} walk-in-test has been placed! We'll provide you with updates on the status of your order via text messages :)."`*                                                                   |
| `requisition_created`   | *`"Hey {patient_first_name}, it's time to visit your local {lab_name} center. Please check the email you just received for instructions."`*                                                                                                     |
| `appointment_scheduled` | *`"Your appointment with the lab has been booked at {date} over at {address}! Here's your appointment key: {appointment_key}"`* <Note>   This message is sent only for Quest orders and Quest appointments placed through Junction API. </Note> |
| `appointment_cancelled` | *`"Hey, your lab appointment at {date} for {team_name} has been cancelled."`* <Note>   This message is sent only for Quest orders and Quest appointments placed through Junction API. </Note>                                                   |
| `redraw_available`      | *`"Hi {patient_first_name}, your {team_name} results have come back with at least one missing biomarker. We recommend a redraw to complete your lab testing. We will send you an email shortly with more information."`*                        |
| `completed`             | *`"Your results have finished processing, your results should be ready soon."`*                                                                                                                                                                 |
| `cancelled`             | *`"Hey, your order for the {team_name} walk-in-test has been cancelled. If this is by accident, please contact support."`*                                                                                                                      |

<Info>
  SMS Texts are customizable, and can be enabled or disabled individually.
</Info>

### Emails

For emails, the following table describes what information each email contains for each Order Status:

| Order Status          | Email Content Description                                                                                                |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| `requisition_created` | An email with confirmation of the partner Lab and additional instructions will be sent to the patient.                   |
| `redraw_available`    | An email with confirmation of the partner Lab, missing biomarker(s) and redraw instructions will be sent to the patient. |

<Info>
  Emails can be customized and sent from your own domain.
</Info>

## Scheduling Appointments Before A Requisition Has Been Created

<Card horizontal icon="person-digging" color="#57164A">
  This feature is in **closed beta**.

  Interested in this feature? Get in touch with your Customer Success Manager.
</Card>

If the ability to [`schedule appointments before a requisition has been created`](/lab/walk-in/order-lifecycle#scheduling-appointments-before-a-requisition-has-been-created) is enabled for your team, all appointment-related messages
will be triggered by the **appointment** status, not the **order** status. All non-appointment-related messages will be triggered by the **order** status, e.g.,
`requisition_created`, `completed`, etc. (see above section).

### SMS Messages

A table of the **Appointment Status** and **default SMS** is provided below:

| Appointment Status | Default Message                                                                                                                                                                                                                                 |
| ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `confirmed`        | *`"Your appointment with the lab has been booked at {date} over at {address}! Here's your appointment key: {appointment_key}"`* <Note>   This message is sent only for Quest orders and Quest appointments placed through Junction API. </Note> |
| `cancelled`        | *`"Hey, your lab appointment at {date} for {team_name} has been cancelled."`* <Note>   This message is sent only for Quest orders and Quest appointments placed through Junction API. </Note>                                                   |

### Emails

No emails are sent for this feature.

## Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications
using the [`Webhook events`](/lab/walk-in/webhooks) described previously.