At-Home Testkits
Communications
Communication for patients is done via SMS, for At-home Teskit orders.
Customers have the following options when setting this up:
Default- SMS communications are enabled.Disable- All communications from Vital are disabled.
You can enable or disable SMS individually through the Vital Dashboard, under the Team Settings section.
Default Communications
SMS Messages
A table of the Order Status and default SMS is provided bellow:| Order Status | Default Message |
|---|---|
ordered | Hey receiver_name, your order for the team_name health kit has been placed! We’ll update you with where it is in the process via messages :) |
transit_customer | Your order for the team_name test kit is in transit, and should be arriving by eta. |
out_for_delivery | Your order for the team_name test kit is out for delivery, and should be arriving by today |
delivered_to_lab | Your test kit has arrived to our labs we’re processing your sample now! |
completed | The lab has finished processing your test kit, your results should be ready soon :) |
cancelled | Hey, your order for the team_name test kit has been cancelled, If this is by accident please contact support. |
SMS Texts are customizable, and can be enabled or disabled individually.
Emails
We do not send emails for At-home Testkits.Disable Communications
In this case, no communications will be sent from Vital. You have the ability to produce completely customized communications using theWebhook events described previously.