Communications

Communication for patients is done via email or SMS for At-Home Phlebotomy orders. Customers have the following options when setting this up:

Default - Email and SMS communications are enabled.
SMS Only - Only SMS communication is enabled.
Disable - All communications from Junction are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

You can enable or disable SMS and Email communications individually through the Junction Dashboard, under the Team Settings section.

Default Communications

SMS Messages

A table of the Order Status and default SMS is provided below:

Order Status	Default Message
`requisition_created`	”Hey patient_first_name, it’s time to book your at-home phlebotomy draw. You can book a slot using the following link booking_link.”
`appointment_scheduled`	”Your appointment with the phlebotomist has been booked at date! You can reschedule or cancel using the following link booking_link.”
`appointment_cancelled`	”Hey, your at-home-phlebotomy appointment at date* for the team_name has been cancelled. You can rebook using the following link booking_link.”*
`draw_completed`	”Your at-home phlebotomy draw is complete! We’re delivering your sample to the lab for processing.”
`completed`	”The lab has finished processing your blood sample, your results should be ready soon :)“
`cancelled`	”Hey, your order for the team_name* at-home-phlebotomy appointment has been cancelled. If this is by accident, please contact support.”*

SMS Texts are customizable, and can be enabled or disabled individually.

Emails

For emails, the following table describes what information each email contains for each Order Status:

Order Status	Email Content Description
`requisition_created`	An email with the booking link for Junction Booking Widget will be sent to the patient.
`appointment_scheduled`	An email confirming the appointment date and time will be sent to the patient, with the possibility of rescheduling or cancelling the appointment.
`appointment_cancelled`	An email confirming the cancellation of the appointment is sent, providing the possibility of scheduling a new appointment.

Emails can be white-labeled and sent from your own domain.

Scheduling Appointments Before A Requisition Has Been Created

This feature is in closed beta.Interested in this feature? Get in touch with your Customer Success Manager.

If the ability to schedule appointments before a requisition has been created is enabled for your team, all appointment-related messages will be triggered by the appointment status, not the order status. All non-appointment-related messages will be triggered by the order status, e.g., requisition_created, draw_completed, etc. (see above section).

SMS Messages

A table of the Appointment Status and default SMS is provided below:

Appointment Status	Default Message
`confirmed`	”Your appointment with the phlebotomist has been booked at date! You can reschedule or cancel using the following link booking_link.”
`cancelled`	”Hey, your at-home-phlebotomy appointment at date* for the team_name has been cancelled. You can rebook using the following link booking_link.”*

Emails

For emails, the following table describes what information each email contains for each Appointment Status:

Appointment Status	Email Content Description
`confirmed`	An email confirming the appointment date and time will be sent to the patient, with the possibility of rescheduling or cancelling the appointment.
`cancelled`	An email confirming the cancellation of the appointment is sent, providing the possibility of scheduling a new appointment.

Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications using the Webhook events described previously.

Overview

Workflow

Results

At-Home Phlebotomy

Walk-in

At-Home Testkits

On-site Collections

Lab Report Parsing

Default Communications

SMS Messages

Emails

Scheduling Appointments Before A Requisition Has Been Created

SMS Messages

Emails

Disable Communications

​Default Communications

​SMS Messages

​Emails

​Scheduling Appointments Before A Requisition Has Been Created

​SMS Messages

​Emails

​Disable Communications

Default Communications

SMS Messages

Emails

Scheduling Appointments Before A Requisition Has Been Created

SMS Messages

Emails

Disable Communications