Default- Email and SMS communications are enabled.SMS Only- Only SMS communication is enabled.Disable- All communications from Vital are disabled.
You can enable or disable SMS and Email communications individually through the Vital Dashboard, under the Team Settings section.
Default Communications
SMS Messages
A table of the Order Status and default SMS is provided below:| Order Status | Default Message |
|---|---|
requisition_created | ”Hey patient_first_name, it’s time to book your at-home phlebotomy draw. You can book a slot using the following link booking_link.” |
appointment_scheduled | ”Your appointment with the phlebotomist has been booked at date! You can reschedule or cancel using the following link booking_link.” |
appointment_cancelled | ”Hey, your at-home-phlebotomy appointment at date for the team_name has been cancelled. You can rebook using the following link booking_link.” |
draw_completed | ”Your at-home phlebotomy draw is complete! We’re delivering your sample to the lab for processing.” |
completed | ”The lab has finished processing your blood sample, your results should be ready soon :)“ |
cancelled | ”Hey, your order for the team_name at-home-phlebotomy appointment has been cancelled. If this is by accident please contact support.” |
SMS Texts are customizable, and can be enabled or disabled individually.
Emails
For emails, the following table describes what information each email contains for each Order Status:| Order Status | Email Content Description |
|---|---|
requisition_created | An email with the booking link for Vital Booking Widget will be sent to the patient. |
appointment_scheduled | An email confirming the appointment date and time will be sent to the patient, with the possibility of rescheduling or cancelling the appointment. |
appointment_cancelled | An email confirming the cancellation of the appointment is sent, providing the possibility of scheduling a new appointment. |
Emails can be white labelled and sent from your own domain.
Scheduling Appointments Before A Requisition Has Been Created
This feature is in closed beta.Interested in this feature? Get in touch with your Customer Success Manager.
schedule appointments before a requisition has been created is enabled for your team, all appointment-related messages
will be triggered by the appointment status, not the order status. All non appointment-related messages will be triggered by the order status e.g.
requisition_created, draw_completed etc. (see above section).
SMS Messages
A table of the Appointment Status and default SMS is provided below:| Appointment Status | Default Message |
|---|---|
confirmed | ”Your appointment with the phlebotomist has been booked at date! You can reschedule or cancel using the following link booking_link.” |
cancelled | ”Hey, your at-home-phlebotomy appointment at date for the team_name has been cancelled. You can rebook using the following link booking_link.” |
Emails
For emails, the following table describes what information each email contains for each Appointment Status:| Appointment Status | Email Content Description |
|---|---|
confirmed | An email confirming the appointment date and time will be sent to the patient, with the possibility of rescheduling or cancelling the appointment. |
cancelled | An email confirming the cancellation of the appointment is sent, providing the possibility of scheduling a new appointment. |
Disable Communications
In this case, no communications will be sent from Vital. You have the ability to produce completely customized communications using theWebhook events described previously.