Default- Email and SMS communications are enabled.SMS Only or Email Only- Only SMS or Email communication is enabled.Disable- All communications from Vital are disabled.
You can enable or disable SMS and Email communications individually through the Junction Dashboard, under the Team Settings section.
Default Communications
SMS Messages
A table of the Order Status and default SMS is provided below:| Order Status | Default Message |
|---|---|
ordered | "Hi, {patient_first_name}, your order for the {team_name} walk-in-test has been placed! We'll provide you with updates on the status of your order via text messages :)." |
requisition_created | "Hey {patient_first_name}, it's time to visit your local {lab_name} center. Please check the email you just received for instructions." |
appointment_scheduled | "Your appointment with the lab has been booked at {date} over at {address}! Here's your appointment key: {appointment_key}" This message is sent only for Quest orders and Quest appointments placed through Junction API. |
appointment_cancelled | "Hey, your lab appointment at {date} for {team_name} has been cancelled." This message is sent only for Quest orders and Quest appointments placed through Junction API. |
redraw_available | "Hi {patient_first_name}, your {team_name} results have come back with at least one missing biomarker. We recommend a redraw to complete your lab testing. We will send you an email shortly with more information." |
completed | "Your results have finished processing, your results should be ready soon." |
cancelled | "Hey, your order for the {team_name} walk-in-test has been cancelled. If this is by accident please contact support." |
SMS Texts are customizable, and can be enabled or disabled individually.
Emails
For emails, the following table describes what information each email contains for each Order Status:| Order Status | Email Content Description |
|---|---|
requisition_created | An email with confirmation of the partner Lab and additional instructions will be sent to the patient. |
redraw_available | An email with confirmation of the partner Lab, missing biomarker(s) and redraw instructions will be sent to the patient. |
Emails can be customised and sent from your own domain.
Scheduling Appointments Before A Requisition Has Been Created
This feature is in closed beta.Interested in this feature? Get in touch with your Customer Success Manager.
schedule appointments before a requisition has been created is enabled for your team, all appointment-related messages
will be triggered by the appointment status, not the order status. All non appointment-related messages will be triggered by the order status e.g.
requisition_created, completed etc. (see above section).
SMS Messages
A table of the Appointment Status and default SMS is provided below:| Appointment Status | Default Message |
|---|---|
confirmed | "Your appointment with the lab has been booked at {date} over at {address}! Here's your appointment key: {appointment_key}" This message is sent only for Quest orders and Quest appointments placed through Junction API.”“_ |
cancelled | "Hey, your lab appointment at {date} for {team_name} has been cancelled." This message is sent only for Quest orders and Quest appointments placed through Junction API. |
Emails
No emails are sent for this feature.Disable Communications
In this case, no communications will be sent from Vital. You have the ability to produce completely customized communications using theWebhook events described previously.