This feature is in closed beta.

Interested in this feature? Get in touch with your Customer Success Manager.

Communication for patients is done via email or SMS, for On-site collection orders. Customers have the following options when setting this up:

  • Default - Email and SMS communications are enabled.
  • SMS Only or Email Only - Only SMS or Email communication is enabled.
  • Disable - All communications from Junction are disabled.

Each option has a different set of content and status changes, depending on what triggered them.

You can enable or disable SMS and Email communications individually through the Junction Dashboard, under the Team Settings section.

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Default Communications

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SMS Messages

A table of the Order Status and default SMS is provided bellow:

Order StatusDefault Message
ordered”Hi, , your order for the on-site collection has been placed! We’ll provide you with updates on the status of your order via text messages :)“
requisition_created”Hey , it’s time to visit your local collection center. Please check the email you just received for instructions.”
draw_completed”Your on-site collection is complete! We’re delivering your sample to the lab for processing.”
completed”Your results have finished processing and should be ready soon.”
cancelled”Hey, your order for the on-site collection has been cancelled. If this is by accident, please contact support.”
SMS Texts are customizable, and can be enabled or disabled individually.

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Emails

For emails, the following table describes what information each email contains for each Order Statuses:

Order StatusEmail Content Description
requisition_createdAn email with confirmation of the partner Lab and additional instructions will be sent to the patient.
Emails can be customised and sent from your own domain.

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Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications using the Webhook events described previously.