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This feature is in closed beta.Interested in this feature? Get in touch with your Customer Success Manager.
Communication for patients is done via email or SMS for On-site collection orders. Customers have the following options when setting this up:
  • Default - Email and SMS communications are enabled.
  • SMS Only or Email Only - Only SMS or Email communication is enabled.
  • Disable - All communications from Junction are disabled.
Each option has a different set of content and status changes, depending on what triggered them.
You can enable or disable SMS and Email communications individually through the Junction Dashboard, under the Team Settings section.

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Default Communications

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SMS Messages

A table of the Order Status and default SMS is provided below:
SMS Texts are customizable, and can be enabled or disabled individually.

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Emails

For emails, the following table describes what information each email contains for each Order Status:
Emails can be customized and sent from your own domain.

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Disable Communications

In this case, no communications will be sent from Junction. You have the ability to produce completely customized communications using the Webhook events described previously.